Customer Support & Training
Our commitment to ensuring best use
of the system starts with a basic training program inclusive in the
purchase price. This is backed up initially by comprehensive User
Manuals and the On-Line Help facility.
Following on from any basic training further advanced tuition is
provided on an on-going basis, with site visits included where
necessary. Being a customer-focused organisation, our training is
conducted wherever possible on a 1-to-1 basis.
As part of this service updates to all modules, including
postcode and road network data, are made available to ensure that
all users continue to improve their knowledge and operation of the
software.
Questions may be sent via email to
support@dips.co.uk
or contact our support staff on 01299 400528.
We pride ourselves in our commitment to the support of our
product and response times. Telephone and modem facilities are
available, at times that are suited to the operation of the system.
24-hour support is provided for those who
require it, meaning minimal delays in dealing with customer
queries.
Developing the Software
Over the past
two decades DiPS has been in the forefront of logistics software
development, always looking to improve the package in line with
customer requirements.
We understand that an "off-the-shelf" package often cannot meet the requirements
of today's companies and offer the ability to enhance the package
before and after the initial purchase